I currently have 6 other PCs set up on the network, using outlook 2016 (same 365 subscription) without any encryption and they connect fine.ĭoes anyone know what's going on? Despite the settings above being correct, I have tried the usual advice (due to running out of options) Changing port from 25 to 587 or even 465 doesn't work either. We have never used encryptionįor the outgoing mail server because the server is on our LAN. Please check the outgoing (SMTP) server encryption method and try again. HostGator uses Squirrel Mail, Horde, and Roundcube for webmail interfaces. I checked HostGator webmail and all the emails are still there. When I tried changing the settings back to HostGator IMAP, Outlook would see the new emails but none of the old emails. After downloading Outlook 2016Īgain I'm trying to set up my email account and keep getting the error: "we couldn't connect to the outgoing (SMTP) server using the specified encryption method. That process deleted all the emails in Outlook. I had my email set up and working on Win10 Creators Update, Office 2016 (part of 365 subscription) for months until I needed to reinstall Windows for other reasons. These settings have worked throughout Outlook 2003-2016. Our email server is located in our office, the log in details have been the same for 10 years: Hi, although my error message is a common one, my issue seems to be quite different.
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